These answers are meant to help buyers understand how to compare products before checkout. If a detail is important to your project, contact the store before ordering.
Ordering and checkout
How do I place an order?
Add the product to your cart, review the quantity and subtotal, then continue to secure checkout. Checkout collects payment, customer contact details, billing details, and shipping details.
Why was my card declined?
A decline can happen because of bank fraud protection, card limits, issuer verification, address mismatch, or a rule on the card account. If the issuer sends a verification request, approve it with the bank first and then return to checkout. The website cannot override a card issuer decline.
Can I ask questions before ordering?
Yes. Email the product name, quantity, delivery state, and question to ironyardsupplies@gmail.com.
Products and specifications
Are all product photos guaranteed to show the exact unit?
Product pages are maintained to show the intended product accurately, but buyers should review the written specifications, included components, and dimensions in addition to photos. If a photo or specification appears unclear, ask before ordering.
What should I check for fork extensions?
Check existing fork length, fork width, extension length, locking pin setup, intended load, and safe operating practices. Fork extensions must be matched to the equipment and use case.
What should I check for skid steer or excavator attachments?
Review mount type, machine size, hydraulic flow when applicable, couplers, attachment weight, working width, and intended soil or material conditions.
Shipping and delivery
Is shipping free?
Listed prices include free shipping unless a product listing states otherwise.
How long does delivery take?
Most orders are estimated at 2 to 3 weeks after order processing. Timing can vary based on product type, inventory, carrier handling, and location.
Does delivery include installation?
No. Delivery estimates do not include assembly, installation, anchoring, utility connections, permitting, or site preparation.
Availability and out-of-stock items
Why is a product visible if it is out of stock?
An out-of-stock product may remain visible so returning visitors can identify it and understand that it is temporarily unavailable. The add-to-cart function is disabled for out-of-stock products.
Can I order an out-of-stock product by email?
Not unless availability is confirmed in writing. Contact the store if you want to be notified or ask whether a similar product is available.
Returns and product review
Are products sold as-is?
Products are sold as-is unless a written warranty is clearly stated on the product listing or order confirmation.
What if I need help choosing?
Use the Resource Center to compare product types, or email the store with your product question before checkout.